Northgate Pensions
Pensions
AMER
Reconciling custodian data on arrival
Custodian files are now reconciled the moment they land, with tolerance breaches routed to a named owner before the desk opens.
99.98%
Reconciliation accuracy
0–2
Exceptions at open
Reconciled on arrival
Custodian files arrived overnight and were reconciled the following afternoon, which meant the desk opened without knowing whether the previous day was clean.
Tolerances that route themselves
Files are now reconciled as they land. Breaches outside the agreed tolerance band are routed to a named owner with the supporting evidence already attached.
The team starts each day with at most a handful of open exceptions, each one already assigned.